Contact 9K Club: Write to the Club, Fix a Fact or Flag a Fake

The One Address

Write to [email protected] from any email account you like. The address is printed in the footer of every page, which is a handy check: if a message arrives from somewhere else and says it is from the club, compare it with the footer before you answer.

Nobody at the club will ever ask you for a password, an OTP, a UPI PIN or a payment in a reply. There is also no account to verify on our side, because your account lives in your own browser and we cannot see it.

What to Include

A short message with the right details gets a short, useful answer. Pick the row that matches your topic.

Plain English or Hindi written in Roman letters both work. Keep the subject line specific, for example “3-minute room timer shows wrong period” rather than “help”.

Check the Guides First

Most messages ask about a handful of situations that already have a written fix, and the fix is faster than waiting for an email.

• Cannot sign in. Your account exists only in the browser where you joined. A new phone, a different browser, a private tab or cleared site data all look like a missing account. Passwords cannot be reset; join again with a fresh username. Every error message and its fix is on the sign-in help page.
• Coins ran out. Tap Refill coins inside the arena and the balance returns to 9,000. There is no code to enter and no fee; the gift code page explains why none exists.
• Looking for the app. There is no APK. Open the site in Chrome or Safari and choose Add to Home Screen; the home-screen guide has the taps for Android and iPhone.
• Timer, display or storage trouble. The self-help table lists each symptom with its cause.

Channels the Club Does Not Use

9K Club has no customer-care number, no chat widget, no Telegram group, no WhatsApp line, no Instagram or Facebook page and no agents. A “9KClub support” account on any of those platforms was created by someone else, and the usual purpose is to collect a payment, a UPI PIN or an OTP from people who think they are talking to the club.

The pattern is easy to spot once you know the limits: the arena never takes money, so no one needs to help you deposit, withdraw, unlock a VIP tier or activate a bonus. Any “support” conversation that heads towards a payment has given itself away. The real-or-fake checklist walks through the other signs.

Reporting a Scam

If a page, app, group or caller used the 9K Club name to take money or details from you, tell the club by email so the guides can warn others, but report it to the authorities first, because they can act and we cannot.

• Call 1930, the national cyber-crime helpline, as soon as possible. Reporting quickly gives the bank the best chance of holding a transfer.
• File a written complaint at cybercrime.gov.in, the National Cyber Crime Reporting Portal. Attach screenshots, the UPI transaction ID and the phone number or link involved.
• Report suspicious calls, SMS and WhatsApp numbers through Chakshu on sancharsaathi.gov.in, so the number can be checked and blocked.
• Tell your bank or UPI app from inside the app, not from a number someone sent you.

Fake apps carrying the club's name can also be reported to the store or the browser they came through. The payout-scam guide describes the full script these pages follow so you can see where you are in it.

What a Reply Can and Cannot Do

A reply can correct a page, add a missing answer to the FAQ hub, confirm whether a link or number is ours (it almost never is), and point you to the right guide. Expect it within a few days; messages about a wrong fact or a fake page are read first.

A reply cannot recover a password, restore a deleted account, move coins between browsers or change a result, because none of that exists on a server. Everything about your membership is stored on your own device, as the privacy policy sets out, and that is also why the club will never ask you to prove who you are.